Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. Michael D. Johnson, Anders Gustafsson, Rex JR. Johnson

Improving-Customer.pdf
ISBN: 9780787953102 | 240 pages | 6 Mb

• Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System
• Michael D. Johnson, Anders Gustafsson, Rex JR. Johnson
• Page: 240
• Format: pdf, ePub, fb2, mobi
• ISBN: 9780787953102
• Publisher: Wiley, John & Sons, Incorporated

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